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1st Line IT Support Technician
- Ideal opportunity for someone with 1+ years’ experience in IT support or helpdesk, eager to grow their skills in a dynamic MSP environment.
- Full-time, permanent role based in the South West of England with occasional on-site visits.
- Immediate start preferred – we welcome applicants who are available immediately or on short notice.
- To apply, please email [email protected]
Who are the client?
Our client is a well-established managed service provider (MSP) supporting a diverse client base across the South West. Known for their collaborative team culture and strong client focus, they offer a supportive environment for technicians to gain hands-on experience across a range of IT systems and services.
What will you be doing?
As a 1st Line Support Technician, you’ll be the first point of contact for technical support issues, assisting business clients remotely and on-site. You’ll diagnose and resolve common IT problems, manage service tickets, maintain system documentation, and escalate more complex issues when needed.
What will you need?
- At least 1 year’s experience in a helpdesk or IT support role
- Good working knowledge of Windows 10/11 and basic Windows Server environments
- Experience supporting Microsoft 365 (e.g. Exchange Online, Teams, SharePoint)
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Excellent communication and customer service skills
- A proactive and organised approach to problem solving
- Full UK driving license and access to a vehicle
- Confidence to work independently and travel to client sites when required
What would be desirable?
- Previous experience in an MSP or multi-client setting
- Familiarity with IT ticketing and RMM tools
- Exposure to Entra ID, Active Directory, and Group Policy
- Certifications such as CompTIA A+, Microsoft Fundamentals, or equivalent
- Experience with VOIP platforms such as 3CX
To Apply…
Please apply through this advert or email your CV directly to [email protected]. By applying, you consent to your application being processed and submitted to the client for this vacancy only.
KEY SKILLS – 1st Line Support, Helpdesk, IT Support, Windows, Microsoft 365, DNS, DHCP, TCP/IP, Ticketing Systems, RMM, MSP, Active Directory, VOIP, 3CX, CompTIA, Microsoft Fundamentals