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Hardware Operations Manager
- Excellent opportunity to join a growing MSP and lead hardware operations across the business.
- Senior role overseeing equipment builds, deployments, repairs, stock management and workshop engineers.
- Hands-on position working closely with Service Delivery, Projects, Procurement and Technical teams.
- To apply, please email [email protected]
Who is the client?
Our client is a well-established Managed Service Provider delivering technology solutions to a diverse customer base. As part of their continued growth, they are looking to appoint an experienced Hardware Operations Manager to take ownership of hardware services, workshop operations and deployment activities across the business.
This is a key role focused on ensuring equipment is built, configured, repaired and deployed efficiently while maintaining high standards of quality, organisation and customer service. You’ll play an important role in supporting project delivery, service operations and the ongoing development of the hardware function.
What will you be doing?
- You’ll be responsible for overseeing the day-to-day operation of the hardware and deployment function, ensuring builds, repairs, configurations and equipment rollouts are completed efficiently and to agreed standards.
- You’ll manage workshop engineers, coordinate workloads, monitor capacity and ensure equipment is delivered within agreed timescales. Working closely with Service Desk, Projects and Procurement teams, you’ll support customer deployments, project rollouts and internal operational requirements.
- The role will also involve managing stock levels, maintaining supplier relationships, overseeing operational processes and ensuring all documentation is accurate and compliant.
- You’ll identify opportunities for continuous improvement while driving quality, efficiency and service excellence across the hardware services team.
What will you need?
- Experience working within an IT workshop, deployment, service desk or technical support environment
- Previous experience managing, supervising or mentoring technical teams
- Strong knowledge of IT hardware including laptops, desktops, servers and peripheral devices
- Experience coordinating hardware builds, repairs and deployment activities
- Understanding of stock control, inventory management and procurement processes
- Experience working within SLA-driven service environments
- Strong organisational and workload management skills
- Excellent communication and stakeholder management abilities
- Strong attention to detail and commitment to quality standards
- A proactive and hands-on approach to leadership and problem solving
What would be desirable?
- Experience working within an MSP environment
- Knowledge of Autotask PSA or similar service management platforms
- Experience supporting project deployment activities
- Understanding of ISO, QMS or service management frameworks
- Exposure to supplier management and procurement activities
- Experience developing junior engineers, apprentices or workshop staff
To Apply…
Please apply directly through this advert or email your CV to [email protected]
By applying, you consent to your application being processed and submitted to the client for this vacancy only.
KEY SKILLS
Hardware Operations Manager, IT Hardware, Hardware Deployment, Asset Management, Configuration Services, Workshop Operations, Technical Support, MSP, Service Delivery, Stock Management, Inventory Control, Procurement, Team Leadership, Project Delivery, Autotask, IT Infrastructure