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1st / 2nd Line Support Engineer
Great long-term opportunity to join a well-established team, supporting IT operations for a leading organisation with technology at the heart of its services.
- Up to £135.00 per day
- Inside IR35
- 3-year contract
- Stonehouse, Gloucestershire – On-site role
- To apply, please call Chris Hopley on 07880358143, or email [email protected]
Based on-site in Stonehouse, you’ll be part of a collaborative and skilled IT team, delivering essential support and keeping the business running smoothly day-to-day.
What you will be doing?
- Providing 1st and 2nd line technical support to users across the organisation
- Logging and resolving incidents and service requests via ServiceNow
- Supporting users both remotely and on-site, ensuring minimal downtime
- Managing routine task-based support, device setups, password resets, and basic troubleshooting
- Working to defined SLAs and escalating where necessary
We need you to have…
- Solid experience in a 1st / 2nd line support role
- Familiarity with ServiceNow or similar ITSM tools
- Confidence with Windows operating systems and general IT troubleshooting
- A proactive, customer-focused attitude and clear communication skills
To be considered…
Please either apply by clicking online or emailing me directly to [email protected]. For further information please call me on 07880358143. I can make myself available outside of normal working hours to suit from 7am until 10pm. If unavailable please leave a message and either myself or one of my colleagues will respond. By applying for this role you give express consent for us to process andamp; submit (subject to required skills) your application to our client in conjunction with this vacancy only.