Searchability
1st/2nd Service Desk Engineer
- Daily rate; £125 to £135 per day
- Initially office based, then progressing to hybrid
- 3 month inside of IR35 contract
- Head office based in Bristol
Urgent requirement to start ASAP
What you will be doing;
As a 1st/2nd Line Service Desk Engineer for an MSP, you will be responsible for providing technical support to clients, acting as the first point of contact for troubleshooting issues. You will handle and resolve basic technical problems, such as software issues, network connectivity, and user account management in Active Directory and Office 365. Additionally, You will support Windows OS-related issues, including system updates, configurations, and troubleshooting. For more complex issues, you will escalate cases to the 2nd line team. Your role will involve logging, prioritizing, and tracking tickets, ensuring all incidents are addressed promptly while delivering excellent customer service. You will also assist with system monitoring, maintenance, and proactive support tasks to ensure optimal client IT performance.
We need you to have;
- Service Desk experience
- Windows OS/Server support
- Experience with other Microsoft technologies like Active Directory, Office 365 to name a few
Roll non-negotiables;
- Live within commutable distance to Bristol and be happy to travel
- Start ASAP – Monday latest
- Have experience working within an MSP or a fast-paced Service Desk
To be considered…..
Please either apply by clicking online or emailing me directly to [email protected] . For further information please call me on 01244 567 925 / 07880 358 143. I can make myself available outside of normal working hours to suit from 7am until 10pm. If unavailable please leave a message and either myself or one of my colleagues will respond. By applying for this role you give express consent for us to process andamp; submit (subject to required skills) your application to our client in conjunction with this vacancy only.