Job Type



United Kingdom


Per annum
Skill Level

Key Skills

  • Active Directory
  • Networking
  • Office 365
  • Windows Server
Job Posted: May 15, 2024
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2nd Line Service Desk Engineer

  • Permanent
  • Birmingham
  • £25000 - £30000 per annum GBP / Year


2nd Line Service Desk Engineer

Our client has an unwavering commitment to customer-centricity, our client thrives on the synergy between its dedicated workforce, cutting-edge technology, and extensive industry knowledge. Embedded within their ethos are core values of innovation, integrity, and empowerment. By fostering a culture that encourages boundary-pushing, continuous development, and transparency, our client empowers its teams to exceed both personally and professionally.

Salary: Up to £30k (DOE) + benefits

Apply online or contact Declan Jones via [email protected] / 07719067569


  • Group Life Assurance (after 1 years’ service)
  • Employee Bonus Scheme
  • Health Cash Plan.
  • Salary Exchange workplace pension employer 4% / employee minimum 5%.
  • MyStaff Shop – Extensive Retailer Discounts and Wellbeing Centre.
  • Access to Pluralsight for workplace and personal development.
  • Annual Summer andamp; Christmas parties.
  • Quarterly section / department nights out

Job Requirements

  • Provide 1st and 2nd line support
  • Manage service desk tickets
  • ITIL v3-4 Foundation
  • Experience working in an ITIL environment / Service Level Agreements.
  • Good understanding of IT Service Management
  • Windows 10, Windows Server 2008/2012,2016
  • AD Administration.
  • Office 365 – Outlook client setup and troubleshooting.
  • VMware
  • Azure cloud infrastructure /environment.
  • Networking – DHCP, DNS and VPN’s / Firewalls (ideally Sophos).
  • Experience of HP MSA SAN.
  • Experience of HP server and networking hardware.
  • Set up and support mobile devices
  • Support and manage printers and scanners.


Please either apply by clicking online or emailing me directly [email protected]. For further information please call me on 01244 567 983 / 07719 067 569. By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.

Key skills: Office 365, Azure, Networking, VMWare, Active Directory

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