Job Type

Permanent

Milton Keynes

United Kingdom

33000

Per annum
Skill Level

Key Skills

  • Active Directory
  • Communication
  • Desktop Support
  • Networking
  • Office 365
  • Troubleshooting
  • Windows Server
Job Posted: September 20, 2024
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2nd Line Support Technician

  • Permanent
  • Milton Keynes
  • £30000 - £33000 per annum GBP / Year

Searchability

2nd Line Support Technician

  • Salary up to £33,000 DOE
  • Hybrid role – comfortable with 80% work time on site in Milton Keynes
  • Deep understanding of Networking, Technical Support, MSP, Education IT, Active Directory
  • To apply please call 01244 567 985 or email [email protected]

ABOUT THE CLIENT:
My client are an IT services provider, supporting schools and businesses throughout the region. Rather than offering generic solutions, they deliver a variety of tailored IT services designed to fit clients unique needs. Their offerings include on-site technician services, remote support, network management, data security, hardware and software support, and cloud-based solutions. They are now looking for a 2nd Line Support Technician to join them.

WHAT’S ON OFFER:

  • Competitive salary up to £33,000.
  • 80% on-site work at a respected secondary school in Milton Keynes.
  • Opportunities for career progression within a growing MSP.
  • Professional development and training in the latest technologies.

THE 2ND LINE SUPPORT TECHNICIAN ROLE:

  • Provide 2nd line technical support to the school’s staff and students.
  • Diagnose and resolve hardware and software issues on-site, ensuring minimal disruption to teaching and learning.
  • Support network administration, troubleshooting connectivity, server, and desktop issues.
  • Manage and maintain key systems, including Windows servers, Active Directory, and Office 365.
  • Work with various educational software platforms and manage user accounts and permissions.
  • Assist with IT equipment installations, updates, and maintenance across the school.
  • Collaborate with 3rd line teams and escalate complex issues when necessary.
  • Ensure compliance with the school’s data protection and IT security policies.

2ND LINE SUPPORT TECHNICIAN – ESSENTIAL SKILLS:

  • Proven experience in a 2nd line support role, ideally within an educational or MSP environment.
  • Strong technical skills in Windows Server, Active Directory, Office 365, and general networking.
  • Experience with hardware troubleshooting, desktop support, and managing school-specific systems is highly desirable.
  • Ability to work independently on-site and manage multiple tasks with excellent problem-solving skills.
  • Strong communication and interpersonal skills, particularly when supporting non-technical users.
  • Flexibility and adaptability to work in a dynamic school environment.

TO BE CONSIDERED…
Please either apply by clicking online or emailing me directly to [email protected]. For further information please call me on 01244 567 985. By applying for this role you give express consent for us to process andamp; submit (subject to required skills) your application to our client in conjunction with this vacancy only.

KEY SKILLS: Networking, Technical Support, MSP, Education IT, Active Directory, Troubleshooting, Windows Server, Office 365

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