Searchability
IT Support Analyst
Join an exciting, local firm combining industry expertise with cutting-edge technology within the financial sector.
- Central Chester (Office-based)
- Salary up to £30,000
- Immediate start available
- To apply please call 07719 026 495 or email andy.spencer@searchability.com
Our client combines their deep industry expertise with cutting-edge technology to provide tailored financial solutions to their customers. This is an opportunity to join a forward-thinking company with a commitment to innovation and customer service, offering a dynamic and collaborative work environment.
We are seeking an IT Support Analyst to provide 1st and 2nd line support to employees. The role requires a customer-focused approach to IT support, being the point of contact for all IT related issues, ensuring smooth operations across the business.
Key Responsibilities:
- Logging and managing IT support requests, incidents, and problems through the service desk. Ensuring they are updated accurately and resolved within agreed service levels
- Prioritising issues based on business impact
- Providing general hardware support (desktops, laptops, printers, mobiles, tablets)
- Supporting business applications and Office 365 administration
- Maintaining user security across all systems
- Liaising with third-party suppliers when required
Required Skills andamp; Experience:
- Background in IT or a relevant degree in IT/Computer Science.
- Minimum of 2 years’ experience in an IT support role.
- Strong communication skills, with a customer service-focused approach.
- Experience working within an ITIL-based service desk environment.
- Proficiency in Microsoft Office 365 and cloud technologies (AWS, Azure preferred).
- Strong knowledge of Windows 10 and experience in an agile cloud environment.
- A proactive, problem-solving mindset with a “can-do” attitude.
- A flexible, hands-on team player who is eager to learn and develop.
To be considered…
Please either apply by clicking online or email your CV directly to andy.spencer@searchability.com . For further information please call me on 07719 026 495. I can make myself available outside of normal working hours to suit from 7am until 10pm. If unavailable, please leave a voice or text message and I will respond as soon as possible. By applying for this role, you give consent for us to process andamp; submit (subject to required skills) your application to our client in conjunction with this vacancy only.
Key Skills – Office 365, IT Support, Windows 10, Strong Phone-Manner