Job Type



United Kingdom


Per annum
Skill Level

Key Skills

  • Active Directory
  • IT support
  • Networking
  • Office 365
  • Technical Support
Job Posted: June 3, 2024
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Second Line IT Support Engineer

  • Permanent
  • Cheltenham
  • £25000 - £29000 per annum + Additional benefits GBP / Year


Second Line IT Support Engineer

  • Second Line IT Support Engineer – Up to £29,000 + Benefits.
  • Hybrid – Cheltenham
  • Monday – Friday
  • A chance to join an established technical support provider with a growing client base.

About the Client:
Our client is an established provider of managed IT Support with a large, growing, and diverse client base across the Southwest. They offer excellent progression opportunity and a chance to learn by working alongside established, accomplished industry professionals. They also offer a hybrid working model, allowing Engineers to enjoy the perks of working from home as well as maintaining the camaraderie that comes with office-based work.


  • Healthcare
  • Company Pension
  • Hybrid Working
  • On site parking

The Second Line IT Support Engineer Role:
Working as part of a small team of L2 Engineers, you will be a key point of escalation for IT and Server issues raised from the L1 Engineers. Your customer service skills will play a pivotal part in upholding the first-class reputation achieved from their established client base. You will also liaise with L3 Engineers when it comes to escalating more complex technical problems.

Second Line IT Support Engineer Skills:

  • Previous experience providing 2nd Line Technical Support
  • Previous MSP Experience (Desirable)
  • Strong knowledge within IT Infrastructure components
  • Strong knowledge of IT Hardware and Software
  • Relevant IT Certification(s)

To be considered:
Please either apply by clicking online or emailing me directly [email protected]. For further information please call me on 07719 051 879. By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.

Key Skills
IT Support / Technical Support / Active Directory / Office 365 / Networking

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