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Service Desk Analyst – Military
Location: Manchester
Salary: Up to £28k
Hours/Flex: Hybrid (1week in office/1week working from home)
Leave: 35 Days
For more information, please email [email protected]
About the Role:
We’re looking for a dedicated Service Desk Analyst to be the first point of contact for IT service users, helping to resolve technical issues, answer queries, and process service requests. This role is ideal for someone passionate about IT support who enjoys troubleshooting, resolving issues, and ensuring smooth access to IT systems and services across the university.
Key Responsibilities:
- Support andamp; Guidance: Receive and handle support requests, providing guidance on available systems, products, and services.
- Issue Management: Log and track incidents and service requests, escalating complex issues to experienced colleagues as needed.
- User Assistance: Help users make the most of their IT systems and provide solutions for common issues where possible.
- Process Adherence: Follow standard procedures to document issues, ensure accuracy in diagnostic information, and facilitate effective issue resolution.
- Team Collaboration: Share knowledge and work collaboratively to support team functionality and prevent single points of failure.
What We’re Looking For:
- Customer Service Orientation: A commitment to understanding and addressing the needs of internal and external users.
- Attention to Detail: Accuracy and a methodical approach to all tasks.
- Technical Skills: Basic knowledge of networking, operating systems, and desktop software support.
- Communication Skills: Strong written skills for effective email and report communication.
Desirable Skills:
- Familiarity with specialised IT equipment, access control systems, and problem-solving techniques.
Values:
We believe in One IT Team, Customer First, and Enabling Others. We’re looking for someone who embraces these values and is committed to supporting our diverse community, health and safety standards, and confidentiality policies.
Join us in delivering essential IT support to a vibrant community. Apply today to be part of a supportive and impactful team that values both professional growth and customer satisfaction.
To be considered…
Please either apply by clicking online or emailing me directly to [email protected]. For further information please call me on 07719 051 884. By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only. Please note this role does not offer sponsorship so is only accepting applicants with full working rights in the UK.